Actien Group Terms & Conditions

TERMS AND CONDITIONS OF SERVICE

Version 2026

Last Updated: January 2026

1. Introduction

These Terms and Conditions govern access to and use of the websites, platforms, products, and services provided by Actien Group and its affiliated companies.

By accessing our websites, requesting information, purchasing services, signing a proposal, accepting a quotation, approving a Statement of Work, or otherwise engaging with us, you agree to be bound by these Terms and Conditions.

Where additional service-specific agreements, Statements of Work ("SOW"), Data Processing Agreements ("DPA"), Service Level Agreements ("SLA"), quotations, proposals, or order forms apply, those documents shall form part of the contract and shall prevail in the event of any conflict with these Terms.

2. About Actien Group

Actien Group operates through a network of European companies providing technology consulting, software development, cloud services, SaaS platforms, business automation, systems integration, digital transformation, e-commerce, procurement, CRM, ERP, AI, analytics, and managed IT services.

Estonia – European Headquarters

ACTIEN OÜ
Company Registration Number: 14744678

Sakala tn 7-2
10141 Tallinn
Harju County, Estonia

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Lithuania Office

SOLLERTIA UAB
Company Registration Number: 302655274

Meistrų g. 9
Vilnius
Lithuania

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United Kingdom Office

SANDEL OVERSEAS LTD
Company Registration Number: 06070026

30 Fenchurch Street,
London
EC3M 3BD
United Kingdom

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3. Definitions

"Actien Group", "we", "us", or "our" means the relevant Actien Group company providing services to you.

"Customer", "you", or "your" means any individual, company, public body, organisation, partnership, or entity using our website or services.

"Services" means any software, consulting, development, hosting, support, SaaS, cloud, integration, procurement, CRM, ERP, AI, analytics, managed services, or other solutions supplied by Actien Group.

"Website" means any website, application, portal, marketplace, customer portal, or online service operated by Actien Group.

"Order" means any request, accepted quotation, proposal, subscription, purchase order, statement of work, or other instruction to supply Services.

4. Use of Website

The information provided on our websites is for general information purposes only.

While we make reasonable efforts to keep information accurate and up to date, we do not guarantee completeness, accuracy, availability, or suitability for any particular purpose.

Nothing contained on our websites constitutes legal, tax, accounting, investment, regulatory, or professional advice.

5. Orders and Contract Formation

All quotations, proposals, and pricing are invitations to treat and do not constitute acceptance of an Order.

A legally binding contract is formed only when:

  • we issue written acceptance;

  • a Statement of Work is executed;

  • we commence work; or

  • we issue an invoice for accepted Services.

We reserve the right to refuse or decline any Order at our sole discretion.

6. Services

Actien Group shall provide Services with reasonable skill, care, diligence, and professional competence.

Project timelines, milestones, and delivery dates are estimates unless expressly stated otherwise.

The Customer shall:

  • provide accurate information;

  • supply required materials and access;

  • nominate authorised decision-makers;

  • review deliverables promptly;

  • cooperate in project execution.

Delays caused by the Customer may result in revised timelines and additional charges.

7. Software Development & Digital Services

Where Services include software development, implementation, integration, SaaS platforms, websites, mobile applications, AI solutions, CRM, ERP, procurement systems, e-commerce platforms, or custom technology solutions:

  • specifications shall be defined within the agreed project documentation;

  • changes outside the agreed scope may require additional fees;

  • testing and acceptance procedures shall be agreed where applicable;

  • deployment dates may be adjusted where third-party dependencies exist.

Unless otherwise agreed in writing, ownership of custom-developed software transfers only upon full payment of all applicable fees.

8. Subscription Services

For SaaS, hosting, cloud services, maintenance, support, domain registration, or recurring subscriptions:

  • services may renew automatically;

  • renewal notices may be provided as a courtesy;

  • the Customer remains responsible for maintaining valid payment details;

  • failure to renew may result in suspension or termination.

Actien Group is not liable for losses resulting from expired domains, hosting accounts, cloud subscriptions, SSL certificates, or related services where renewal has not been completed.

9. Fees and Payment

All fees are exclusive of VAT, GST, sales taxes, withholding taxes, or similar taxes unless expressly stated.

Invoices are payable within the payment period stated on the invoice.

Late payments may result in:

  • service suspension;

  • withholding of deliverables;

  • statutory interest charges;

  • debt recovery costs.

10. Anti-Money Laundering & Compliance

Actien Group maintains strict compliance with:

  • Anti-Money Laundering (AML) regulations;

  • Know Your Customer (KYC) requirements;

  • Anti-Bribery legislation;

  • Economic Sanctions requirements;

  • Counter-Terrorist Financing regulations.

We reserve the right to request:

  • identity verification;

  • proof of address;

  • company ownership documentation;

  • source of funds information;

  • beneficial ownership information.

Failure to provide requested information may result in suspension or termination of services.

11. Intellectual Property Rights

All intellectual property rights in:

  • websites;

  • software;

  • documentation;

  • methodologies;

  • templates;

  • designs;

  • source code;

  • training materials;

  • branding;

remain the property of Actien Group or its licensors unless otherwise agreed in writing.

Upon full payment, Customers receive a licence to use deliverables for their intended business purpose.

12. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary, technical, commercial, financial, and business information disclosed during the relationship.

Confidentiality obligations survive termination of the agreement.

13. Data Protection & Privacy

Actien Group processes personal data in accordance with:

  • UK GDPR;

  • EU GDPR;

  • Data Protection Act 2018;

  • applicable European privacy legislation.

Our processing activities are described in our:

  • Privacy Policy;

  • Cookie Policy;

  • Data Processing Agreement (where applicable).

Where Actien Group acts as a processor, the Customer remains responsible for ensuring lawful collection and transfer of personal data.

14. Cookies

Our websites use cookies and similar technologies to improve functionality, security, analytics, and user experience.

Non-essential cookies are deployed only where legally required consent has been obtained.

Full details are available in our Cookie Policy.

15. Cybersecurity

Actien Group implements commercially reasonable administrative, organisational, and technical safeguards designed to protect systems and information.

However, no system can be guaranteed as completely secure.

Customers remain responsible for:

  • endpoint security;

  • password management;

  • user access controls;

  • internal cybersecurity policies.

16. Limitation of Liability

Nothing in these Terms excludes liability for:

  • personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • any liability which cannot be excluded under applicable law.

To the maximum extent permitted by law:

Actien Group shall not be liable for:

  • loss of profits;

  • loss of revenue;

  • loss of business opportunity;

  • loss of goodwill;

  • loss of anticipated savings;

  • indirect or consequential damages.

For business customers, our aggregate liability shall not exceed the total fees paid by the Customer during the twelve (12) months preceding the claim.

17. Force Majeure

Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control including:

  • natural disasters;

  • cyberattacks;

  • internet failures;

  • telecommunications outages;

  • war or special military operations;

  • terrorism;

  • pandemics;

  • government actions;

  • labour disputes.

18. Suspension and Termination

We may suspend or terminate Services immediately where:

  • payment remains overdue;

  • legal or compliance concerns arise;

  • misuse of services occurs;

  • cybersecurity risks are identified;

  • false information has been provided.

Upon termination:

  • outstanding invoices become immediately due;

  • licences may terminate;

  • access to systems may be revoked.

19. Complaints

Complaints should be submitted in writing to the relevant Actien Group entity.

We aim to acknowledge complaints within five (5) business days and provide a substantive response within twenty (20) business days.

20. Changes to Terms

Actien Group may update these Terms from time to time.

Updated versions will be published on our websites and become effective upon publication unless otherwise stated.

21. Governing Law

Unless otherwise agreed in writing, these Terms shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms or the Services.

22. Contact Information

For legal notices, compliance enquiries, privacy requests, or contractual matters, please contact:

Actien Group Legal Department

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

General Enquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: actien.eu

© 2026 Actien Group. All Rights Reserved.